Cancellation & Return Policy
At spectrumkart.com, we are committed to providing a smooth and transparent return experience. This policy outlines the terms and conditions under which returns, replacements, or refunds are accepted.
Please read all sections carefully to understand the eligibility criteria, timelines, and processing steps involved.
Part 1: Product Types and Return Eligibility
We categorize our products into the following types, each with specific return policies:
| Product Type | Return/Refund Policy |
|---|---|
| Brand New (Manufacturer Sealed Pack) | No Returns/Refunds/Replacement |
| Brand New (Import OEM Product) | Replacement only if not working – Request must be raised within 5 days of delivery |
| Tested Pulled / Used Product | Refund/Replacement accepted if not working – Within 5 days of delivery |
Note: Product type is clearly mentioned under the “Additional Information” tab on each product page.
Part 2: Category-Based Return Rules
| Category | Returns/Refunds/Replacement | Conditions/Notes |
|---|---|---|
| Pulled/Used Products (Copier, DMP, Inkjet, Laser, Plotter) | Refund or Replacement within 5 days | If the product is non-functional upon delivery |
| Manufacturer Sealed Products | No Refunds or Replacement | All technical issues are handled by the manufacturer or authorized service center |
| Printer Consumables (Ink, Toner, Paper, Lamination Pouches) | No Refunds or Replacement | Due to product type |
| Unboxed Printers | No Refunds or Replacement | Functionality issues to be resolved by the manufacturer |
| Brand New Printers | No Refunds or Replacement | Manufacturer warranty applies |
In case of wrong product received or short quantity delivered, we will accept return/replacement on priority.
Part 3: Return Pickup & Processing Guidelines
To initiate a return, the following conditions must be met:
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The item must be in its original packaging, unused and undamaged.
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All in-the-box accessories, manuals, and invoice must be included.
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Quality check sticker and order ID must be clearly visible.
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Product should not have tampered warranty or quality seals.
Return Address: Will be shared by our support team upon approval.
Return Shipping Charges: To be borne by the customer.
Return applicable only for orders above ₹249.
Returns will not be accepted in the following cases:
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Shipment not accepted at the time of delivery
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Customer unavailable during delivery (1–2 attempts made by courier)
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Delivery requested at a future date
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Shipping address is outside delivery coverage area (customer must collect from courier office)
Refunds or replacements will be processed only after we receive and inspect the returned product.
Part 4: General Rules for a Successful Return
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If you receive a damaged or incorrect product, report it before accepting delivery.
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Once delivery is accepted, returns will be processed based on product-specific return policies only.
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Refunds will be made to the original payment method, or to bank/Paytm account (as required).
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Refunds will be processed within 5 to 7 business days after product inspection and approval.
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Partial refunds will apply in some cases (order processing or payment gateway fees may be deducted).
Need Help?
📧 For return-related queries, contact us at: support@spectrumkart.com